OpticianWorks Program FAQ
Q: Who do I contact if I need technical support?
A: If you are having technical issues, please go to our support page and open a support ticket. We will respond as quickly as possible (often within a few hours). Please, do not call the lab. They do not have access to the OpticianWorks membership platform.
Q: How do I cancel my membership?
A: If you have joined within the last year or so, you can go to: Courses | My Page | Order History. There you should see an option to cancel. If you do not, just open a support ticket requesting a cancellation and we will take care of it for you.
Q: How do I change my credit card or payment information?
A: If you have joined within the last year or so, you can go to: Top Menu | Courses | My Page. At the top click on Orders and then your Order Number. From there you should be able to modify your payment information. If you cannot, just open a support ticket requesting assistance.
Q: What software and hardware requirements are there?
A: The program is best completed on a high-speed, Internet-connected, desktop or laptop computer. There are no other special requirements. Smaller mobile devices can be used but, many of the illustrations, images and videos contain small parts that may be hard to discern on a small screen.
Q: How long will it take me to complete the program?
A: That will depend on you. For someone with no optical experience it would take about 100 hours (2.5 weeks of full time work) to complete the entire course. That includes time to visit an outside lab, shadow an optician for a day and to do some outside study of trade magazines and websites. New material is constantly being added, so this will change over time.
Let’s say you put in an honest 5 hours each week. 100/5 = 20 weeks. 20 weeks = 5 months.
Q: Do I get a certificate for completing the program?
A: Yes! You get a certificate of achievement for each course you complete and a final certificate upon completing the entire program.* You must REQUEST the final certificate of completion which will be mailed to you and it is suitable for framing for your office.
* May require reference from an active mentor or employer providing proof that skills have been mastered.
Q: Will I get my optician’s license when I complete the program?
A: No. Only individual states provide licenses.
Q: Will I be a Certified Optician when I complete the program?
A: No. You can get a certificate that says you have completed the OpticianWork program. No agency can certify you as an optician.
Q: What other books and materials will I need?
A: We recommend Ellen Stoner’s Optical Formulas Tutorial (available on Amazon) and an entry level scientific calculator. However, only a basic calculator with a +/- button is required.
Q: What is a lensmeter kit and how to I get one?
A: The lensmeter kit program has been cancelled. Kits were stolen, damaged and returned late. If you live in the Anderson, SC area you are welcome to come to the training center and use one there.
Q: Is OpticianWorks a school?
A: Yes. It is a self-guided, online school, created by a licensed optician with a Master’s Degree in Adult Education and a former instructor at a Virginia Community College Opticianry program.
Q: Is the OpticianWorks program accredited?
A: No. Only college degree programs offered under the National Federation of Opticianry Schools are accredited. Unless a school can offer real college credits that can be used to earn a recognized college degree, accreditation is meaningless.
Q: Do I earn credits for the program?
A: No. Only college degree courses earn credits which work towards earning a final degree like a Associates of Applied Science Degree (AAS) or Bachelor’s of Science Degree (BS).
Q: How does OpticianWorks compare to other programs?
A: We are so confident that our program is better than anything else you will find we offer a 100% money back guarantee. [Try it for 30 days and if you are not happy we will refund your $9.99] Go ahead, we encourage you to try to find another site that offers so much.
Q: Can I use financial aid or other programs to pay for the program?
A: With prior approval we can set up a payment schedule with a jobs training program.
Q: How much math is involved?
A: Basic arithmetic is all that is required to complete the course. You are expected to use a basic calculator with a +/- button to change from positive to negative. All formulas are shown step-by-step with plenty of examples given. You may also choose to work some of the other formulas that use basic trigonometry but they are not required.
Q: Can I earn ABO CE or continuing education credits for taking the course?
A: No. We do not currently have an agreement with the ABO for you to earn CEs.
Q: How often is the site updated?
A: Almost daily. The site is under constant review and material is updated often. Many of the core concepts never change but we often update illustrations, images, videos and examples.
Q: Do you offer financing or a payment plan?
A: Yes! Only $9.99 a month! 🙂
Q: Can I call you?
A: Yes. However, 99% of communication is by email. Should we decide that a call or Skype session is necessary we will provide you with our numbers.
Q: Do you offer any extra help if I need it?
A: Yes. We often work one-on-one with individuals that are struggling with a specific concept. That may be by email, videos, additional questions or even a Skype session.
Q: What do I do if something is not working?
A: Please, go to our support page and open a ticket. We will respond as quickly as possible.